Venntro

4.00 stars

200 Reviews

Broadband silhouette

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david's complaint against Venntro

david gratton

02/01/2018

[LAPSED] Sharp practice

Complaint against Venntro

Venntro have removed the cancel subscription option from their dating site and replaced it with a delete your account option. I've asked them twice how do I cancel a subscription and received evasive or no reply.

  • supporters 0

Lapsed. david has not responded in 90 days

  • Comments (3)

Venntro Media Group | | VERIFIED

Hi David - I'm sorry to hear you're having trouble cancelling. You can cancel your subscription online by logging into the site and following these simple steps, which take just a few minutes to complete: 1. Go to 'Account' and click on 'Site Membership' 2. Select 'Cancel my subscription' 3. We'll ask you some quick questions about your experience to help us improve the site. Best wishes, Katie

david gratton | | VERIFIED

Very exasperating. There is no option to cancel subscription, just delete membership. Why has the former been removed? I know why and I'm sure readers do too.

Venntro Media Group | | VERIFIED

Hi David. Once you have cancelled your paying subscription and you are back to basic membership, you will then see the delete membership option. Therefore, I can confirm you have already cancelled your paying subscription and deleting your membership will remove it entirely. Best wishes, Katie - Venntro
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