Venntro

4.00 stars

192 Reviews

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Hazel 's complaint against Venntro

Hazel Beaton

15/03/2018

[RESPONDED] Taking payments out without my permission

Complaint against Venntro

It was only when I got a printed statement from my bank, that l realised £29-95 had been taken out of my bank every month since September 2017 I thought l was on a trial period when l first went on dating site, and l cancelled after a month. as l have not received any E mails regarding dates why would l think l was still with older dating site ? I was in hospital for a few weeks Christmas time, and still recovering from 2 major operations for bowel cancer, now having chemo so have enough to think about without this !! As a gesture of good will I think you should refund the payments you took from my bank account.

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Venntro has responded

  • Comments (1)

Venntro Venntro Media Group | | VERIFIED

Hi Hazel, Sorry to hear you've had trouble cancelling your account. So that I can get our Customer Care team to look into this for you, please could you share your email address with me? Best wishes, Katie - Venntro
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