Venntro

4.00 stars

200 Reviews

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Anshul's complaint against Venntro

Anshul Jain

09/09/2016

[LAPSED] Venntro Charge

Complaint against Venntro

Saw my account charged with $75 yesterday. Absolutely no idea who Venntro is or how they go access to my CC. Cancelling my card and raising dispute against Venntro. Not impressed by the complaints against Venntro all over the internet.

  • supporters 0

Lapsed. Anshul has not responded in 90 days

  • Comments (9)

Anshul Jain | | VERIFIED

I've sent the details on from my email ID just now.

Venntro Media Group | | VERIFIED

Hi Anshul, thanks for getting in touch with us. If we are billing you, it will be because of a subscription to one of our online dating sites. So that I can look into which site it is you are being billed for, please could you share your email address with me? Many thanks, Michaela - Venntro

Anshul Jain | | VERIFIED

User Responded via private message

Anshul Jain | | VERIFIED

User Responded via private message

Venntro Media Group | | VERIFIED

Hi Anshul, I have searched your email address and unfortunately I can't find it on our system. So that I can locate your account, please could you share the following information with me?

Venntro Media Group | | VERIFIED

- The last 4 digits of the card that has been charged - The name on your card - The last date that you were billed - How much you were billed - The name of the company who are debiting you Please send this information in an email to [email protected]

Venntro Media Group | | VERIFIED

Once we have this we will be able to assist you as quickly as possible. Many thanks, Michaela - Venntro

Anshul Jain | | VERIFIED

I've sent the details on from my email ID just now.

Venntro Media Group | | VERIFIED

Hi Anshul, thank you for your email. The customer care team are looking into it and a representative will be in touch with you soon via email. Best wishes, Michaela - Venntro
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