4.00 stars

192 Reviews

Broadband silhouette


Jane's complaint against Venntro

Jane Leach


[RESPONDED] Widows Dating online

Complaint against Venntro

I joined this site for one month trial at £24.95 the highest monthly cost for this service but as an actual widow I could not afford to join for longer. The month was over so I went onto the site to close my membership only to see that I was a member till November 15th another month. I checked my bank and they had taken another £24.95 from my bank and the bank were unable to stop it as they used my card details. I was unable to cancel till 9am this morning Monday 17th October. I have cancelled now and I fully expect to receive my money back. I found a telephone number on google but it is no longer used and the company can only be contacted through the site itself.

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Venntro has responded

  • Comments (4)

Venntro Venntro Media Group | | VERIFIED

Hi Jane, I'm sorry to hear that you're unhappy. So that I can pass your request for a refund on to the customer service team, please could you share the email address you used to sign up to the site with? They will need this information to locate your account. Many thanks, Michaela - Venntro

Jane Leach | | VERIFIED

Hello my email address is [email protected]

Jane Leach | | VERIFIED

Hello my email address is [email protected]

Jane Leach | | VERIFIED

Further to you reply Jane Leach
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