The Phone Spot

4.00 stars

196 Reviews

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Jenna's complaint against The Phone Spot

Jenna Searson

09/02/2018

[LAPSED] Disgusted

Complaint against The Phone Spot

Having received a phone call today from someone claiming to be from the Carphone warehouse. The woman was very convincing telling me that she was calling from the Carphone warehouse and that I was due an upgrade and telling me about cheaper tariffs. Anyway, I decided to go ahead. Next minute I received a text from the "phone stop" thanking me for my order and I'd receive a new SIM in 14 days. I googled phone stop and when I saw the reviews I called her back straight away asking her to cancel my order. She got quite angry constantly asking me why I wanted to cancel. She refused to cancel it for me and told me I needed to phone my network provider and slammed the phone down. I rushed to the real Carphone warehouse shop and was told the phone stop is NOT a part of Carphone warehouse. They checked my account for me and warned me not to pass over any account detail of they should phone back. They also told me of previous incidents with the phone stop I.e. people not reviewing phones they had ordered. I'm disgusted that you would pose as Carphone warehouse. Also upset that you might have ripped me off and God knows how many other people.

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Lapsed. Jenna has not responded in 90 days

  • Comments (1)

ThePhone Spot | | VERIFIED

Hello Jenna, Thanks for your review. I apologise for the circumstances relating to your order. We understand your concerns and would like to investigate this further. Please call our customer service team on 01509 618 593 to discuss this further. Chris | The Phone Spot Customer Support team
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