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Donna's complaint against The Phone Spot
[LAPSED] poor service
Complaint against The Phone Spot
I received a cold call from this company but the caller stated he was calling acting on behalf of carphone warehouse, he proceeded to go on about a fantastic deal on a new phone, to which I heard him say the 2017 S8. I was convinced this was the carphone warehouse that I accepted the deal. However when the phone arrived it was clear that it was not carphone warehouse but phonespot which appears to be a division of Dixon, so misrepresenting carphone warehouse. I also received an S3 not the S8 I assumed I was getting. I was convinced over the phone I was saving over £20 a month. I subsequently called phonespot to cancel. I was told by A that they would listen to the recording and act upon it asap. This was 2 weeks ago, despite me chasing and speaking to A twice he still didn't get back to me. The S3 is still in its box untouched. I never received a confirmation email or letter, nor the details to access the 'account' I supposedly should have. Just a phone in the post!
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Lapsed. Donna has not responded in 90 days
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