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Anna's complaint against The Phone Spot
[LAPSED] appalling customer service
Complaint against The Phone Spot
I spend hours on the phone trying to contact the phone spot customer services. I called 2 times to cancel the order I placed over the phone. They assured me it has not been processed, but they still went on with the order and my contract has been upgraded. After I sent the handset back I did not get confirmation from them that they received it and cancelled the order. I spend hours in Carphone Warehouse with the manager sorting out the issue. Still my phone upgrade has been moved by 6 months now. I went through tremendous stress dealing with Phone Spot customer services, it cost me time and money.
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Lapsed. Anna has not responded in 90 days
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