The Phone Spot

4.00 stars

196 Reviews

Broadband silhouette


Jill's complaint against The Phone Spot

Jill Sweet


[RESPONDED] Disgusted

Complaint against The Phone Spot

I had a call from phone spot on Monday & was told they could do me a sim only deal for £15 per month with O2 as my contract was coming to an end. I said I would but on Tuesday I read up on the company & decided to change my mind. I rang Wednesday 20/9/17 & cancelled this & spoke to a very nice man who assured me that the order had not been processed so he would cancel it. I received a text today saying my order was being processed so I replied to this saying I'd cancelled but it failed to send, so I rang again, spoke to the same gentleman, who again confirmed this & said he'd send me an e-mail to confirm my cancellation. That has never arrived!! I then tried to reply to an e-mail they'd sent but that returned saying the address was not recognised!!!

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The Phone Spot has responded

  • Comments (6)

ThePhone Spot | | VERIFIED

Hello Jill, Thanks for your feedback. Sorry to hear you’ve yet to receive a confirmation email regarding cancellation. We’ll be happy to look into this for you, please call our customer service team on 01509 618 593. Chris | The Phone Spot Customer Support team

Jill Sweet | | VERIFIED

Did as requested yesterday , unable to speak to Chris but was assured yet again that a cancellation eMail would be sent! That was 24 hrs ago , still NO email & yet again another text sent re despatch!! Thank you for your recent order; your eligible due date is within 14 days and we shall notify you once your order is dispatched. What kind of an outfit is this?

ThePhone Spot | | VERIFIED

Hello Jill, Please can you confirm your mobile number so we can investigate this for you. Chris | The Phone Spot Customer Support team

Jill Sweet | | VERIFIED


ThePhone Spot | | VERIFIED

Hello Jill, I tried to contact you however you were unavailable. I'll try again shortly. Chris | The Phone Spot Customer Support team

Jill Sweet | | VERIFIED

Thank you - finally the problem is solved - I have received my cancellation e- mail!
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