The Phone Spot

4.00 stars

196 Reviews

Broadband silhouette

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Laura's complaint against The Phone Spot

Laura Haylock

25/05/2017

[LAPSED] Cancellation

Complaint against The Phone Spot

Was sent the wrong phone as my upgrade , so sent phone straight back was told will be cancelled in 5 working days , has now been 14 days and still no cancellation . Have called 5 times and still no closers to getting it resolved . Have asked to speak to a manager and have been told no , they have confirmed that the phone is back at there warehouse and that they need to cancel there end , but don't no why it had not done and that there is no contact number to call them to chase this . Total Cowboys !!!!

  • supporters 0

Lapsed. Laura has not responded in 90 days

  • Comments (1)

ThePhone Spot | | VERIFIED

Hello Laura, Thank you for your review. Our Customer Service team can be contacted on 01509 618 593 who'll be happy to help with this. I apologise for any delay with this being returned for you. Leona | The Phone Spot Customer Support team
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