The Phone Spot

4.00 stars

174 Reviews

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Colin's complaint against The Phone Spot

Colin Lawson

25/06/2018

[RESPONDED] False information

Complaint against The Phone Spot

I received a call from someone on behalf of the car phone warehouse regarding my upgrade I was due, after discussing what phones were available, i didnt find any deals that i liked the sound of so we decided on a SIM only contract. I then receive an email saying I have taken out the SIM only contract via the phone spot (1st time I'd heard of this) I then phone up carphone warehouse to ask about it and they informed me that they have nothing to do with this contract that I was being offered. So obviously I have been trying to cancel this order before it arrives in a couple of weeks when my phone contract runs out, but I cannot get a response from anyone from the phone spot to be able to do this.

  • supporters 0

The Phone Spot has responded

  • Comments (2)

Charlotte Ellix | | VERIFIED

Hello Colin, Thanks for your feedback. I apologise for the circumstances relating to your order. We understand your concerns and would like to investigate this further. Please call our Customer Support team on 01509 618 593 to discuss this further. Chris | The Phone Spot Customer Support team

Colin Lawson | | VERIFIED

I've tried phoning and was just left on hold for about 15 minutes whilst racking up a phone bill for not even speaking to anyone. Of you can supply with an email address I can contact instead that would help alot.
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