The Phone Spot

4.00 stars

196 Reviews

Broadband silhouette


Helen's complaint against The Phone Spot

Helen James


[RESPONDED] Hard selling upgrade

Complaint against The Phone Spot

I had a call from Phonespot and was informed that I was due an upgrade and they represented O2. They gave me a deal and I declined at least 3 times as I kept informing him of comparison costs. At one point he even had to ask a supervisor to see if he could match my comparison Eventually I agreed as I felt I was forced into the upgrade and was informed that I could cancel within 14 days Since that phone call, I have had a bad feeling and felt pressurised into a contract which will cost me way more than what others have to offer. I have since read poor reviews of this company and do not want anything to do with them I want to cancel my order now. The phone has not been sent yet but I want the order to be cancelled now. I do not want to receive the phone and have to return it.

  • supporters 0

The Phone Spot has responded

  • Comments (2)

ThePhone Spot | | VERIFIED

Hello Helen, Thanks for your feedback. I’m sorry to hear about the situation and would like to discuss this with you further. If you wish to make a complaint please call customer service on 01509 618 593. Roshni | The Phone Spot Customer Support team

Helen James | | VERIFIED

It’s all sorted now thank you. I called customer services yesterday and cancelled the upgrade with no hassle at all.
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