The Phone Spot

4.00 stars

196 Reviews

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Hilary's complaint against The Phone Spot

Hilary Kenny

02/11/2017

[RESPONDED] How do I cancel a verbal agreement

Complaint against The Phone Spot

Fast talking salesman phoned on the day my contract expired. Told him I was deaf and had difficulty in hearing him. A text arrived on my mobile saying the order would be processed in 14 days but no order number or contact details for me to cancel the deal. I phoned customer services, who said there was a long waiting time, phone later. I did and they said the office was closed for staff training. I have told bank to put a tag on my account so no money will be taken. I want confirmation from this company that the deal has been cancelled

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The Phone Spot has responded

  • Comments (2)

ThePhone Spot | | VERIFIED

Hello Hilary, Thanks for your feedback. I apologise for the circumstances relating to your order. We understand your concerns and would like to investigate this further. Please call our customer service team on 01509 618 593 to discuss this further. Roshni | The Phone Spot Customer Support team

Hilary Kenny | | VERIFIED

I managed to get through to customer services at the end of the working day and my order has now been cancelled. I still think it smacks of sharp practice not to give an order number and contact details, so that the cooling off period can be used
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