The Phone Spot

4.00 stars

196 Reviews

Broadband silhouette


Karen's complaint against The Phone Spot

Karen Evans


[LAPSED] I received a call claiming they were carephone warehouse

Complaint against The Phone Spot

I received a call from the phone spot offering me an upgrade. They said they were from carephone warehouse so I accepted the deal. When I went to a carphone store there were no details about an upgrade on the system. I had the email from them come through in my junk mail to confirm the order; followed by a text. Since I learnt it was from phone spot I keep on ringing them to say I wish to cancel. I keep on getting put on hold then it says goodbye after 6 mins. I also tried the number online on the website but it says call not recognised. I do not want this phone. Want to stick with who I know and trust!

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Lapsed. Karen has not responded in 90 days

  • Comments (1)

ThePhone Spot | | VERIFIED

Hello Karen, We’re unable to cancel anything without going through security. If you wish to cancel please call our customer service team on 01509 618 593. Ryan | The Phone Spot Customer Support team
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