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Gordon's complaint against The Phone Spot
[LAPSED] Mid leading and horrendous customer services!!
Complaint against The Phone Spot
Complaint about The Phone Spot I was contacted by this company saying they where calling from Carphone Warehouse and that as my phone was due for an upgrade in December and they could offer me a good deal either the phone only being £26 per month. The deal offered was comparable to those already discussed through O2 and other companies previously and as the date of upgrade / renewal was coming closer- I agreed to proceed with the purchase of a new phone.It was not until i received an email from The Phone Spot and looked up the Company on line that I realised i had been duped. I have spoken to Carphone Warehouse and been in to several car phone warehouse shops and O2 for advice. I also contacted this company via phone "on Friday the 16th December to make arrangements for cancellation and return of the phone as it'via phone and the staff I spoke to had shocking customer services skills!! The phone is very similar to what I already have so there's no reason for me to have an upgrade of the same phone!!! I was told they couldn't pick the phone up I was to take it in to one of "car phone ware house shops -which I did today and the branch manager didn't have a clue about the return policy to accept this companys returns or not he also contacted an other branch manager and they also didn't know , both managers phoned the number on the recipe which indicated this was outside of the working hours. From what i have read here, other people have not been successful with this company either so i will not be trying again!!!! . I want this phone to be collected as this service is horrendous and I am also in the middle of writing to the trading standards as I'm with my rights under the customer consumers act to return within the cooling off period which is 14days!!!! I will not be liable for this phone or contract I will also be speaking to my bank and will cancel any DD from this company ( whether they are a subsidiary of CarPhone Warehouse or Not) I feel they have been dishonest in their approach to me!!!! Interestingly- it's Just a moneymakeing scam!!!!
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Lapsed. Gordon has not responded in 90 days
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