The Phone Spot

4.00 stars

195 Reviews

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Gordon's complaint against The Phone Spot

Gordon Preston

19/12/2016

[LAPSED] Mid leading and horrendous customer services!!

Complaint against The Phone Spot

Complaint about The Phone Spot I was contacted by this company saying they where calling from Carphone Warehouse and that as my phone was due for an upgrade in December and they could offer me a good deal either the phone only being £26 per month. The deal offered was comparable to those already discussed through O2 and other companies previously and as the date of upgrade / renewal was coming closer- I agreed to proceed with the purchase of a new phone.It was not until i received an email from The Phone Spot and looked up the Company on line that I realised i had been duped. I have spoken to Carphone Warehouse and been in to several car phone warehouse shops and O2 for advice. I also contacted this company via phone "on Friday the 16th December to make arrangements for cancellation and return of the phone as it'via phone and the staff I spoke to had shocking customer services skills!! The phone is very similar to what I already have so there's no reason for me to have an upgrade of the same phone!!! I was told they couldn't pick the phone up I was to take it in to one of "car phone ware house shops -which I did today and the branch manager didn't have a clue about the return policy to accept this companys returns or not he also contacted an other branch manager and they also didn't know , both managers phoned the number on the recipe which indicated this was outside of the working hours. From what i have read here, other people have not been successful with this company either so i will not be trying again!!!! . I want this phone to be collected as this service is horrendous and I am also in the middle of writing to the trading standards as I'm with my rights under the customer consumers act to return within the cooling off period which is 14days!!!! I will not be liable for this phone or contract I will also be speaking to my bank and will cancel any DD from this company ( whether they are a subsidiary of CarPhone Warehouse or Not) I feel they have been dishonest in their approach to me!!!! Interestingly- it's Just a moneymakeing scam!!!!

  • supporters 0

Lapsed. Gordon has not responded in 90 days

  • Comments (1)

ThePhone Spot | | VERIFIED

Hello Gordon, Thank you for your review. I am really sorry to hear about the issue you've faced with your recent order and that you'd like to return. Please call us on 01509 618 593 and we will be happy to help you. I apologise for any inconvenience caused. I hope you have a great day. Kind regards, Ryan | Phonespot Customer Support team
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