The Phone Spot

4.00 stars

196 Reviews

Broadband silhouette


Joy's complaint against The Phone Spot

Joy McMullen


[LAPSED] Mis leading information

Complaint against The Phone Spot

I had a phone call today from a man claiming to be from Carphone Warehouse informing me that I was due an upgrade. I was dubious at first but he had all of of my details so I continued to talk. Offered me 'the best deal' I could get with iPhone 6. On receiving email and text message from 'The Phone Spot' I immediately realised it was not Carphone Warehouse I had been speaking to so rang back to cancel. The phone number wouldn't go through, email bounced back, text message wouldn't send. I then came across this forum and see that each reply states customer to call the number stated. I have tried this and am being put on hold continually and haven't been able to speak to anyone. I wish to cancel this upgrade immediately.

  • supporters 0

Lapsed. Joy has not responded in 90 days

  • Comments (1)

ThePhone Spot | | VERIFIED

Hello Joy, Thanks for your feedback. Sorry to hear you’re having issues contacting us. If you still wish to speak to us, please call our customer service team on 01509 618 593. Roshni | The Phone Spot Customer Support team
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