The Phone Spot

4.00 stars

196 Reviews

Broadband silhouette


Christine's complaint against The Phone Spot

Christine Tinkler


[LAPSED] Mis sold 2 year contract

Complaint against The Phone Spot

On Friday 27th July I was called by the phone spot and they told me I was due to an upgrade.. he mentioned the Samsung s9 and he offered me a newer phone than the s9 and told me all about the better phone I was going to get and mentioned an s9+ (Or words to that affect)...when I agreed to the contract he said I had 14 days to decide and 3 to 5 days for delivery...i received the phone the next day which to me is a downgrade from my samsung s6... the new phone is an a6 which I have never heard of and has nothing better than my s6 which is not what I was quoted....i have tried to ring the number back that I took the call from and it's a dead line ...i want to know if I can return the phone to the car phone warehouse as I am not paying for returning it by special delivery....please help

  • supporters 0

Lapsed. Christine has not responded in 90 days

  • Comments (3)

ThePhone Spot | | VERIFIED

Hi Christine T

ThePhone Spot | | VERIFIED

Hi Christine T

ThePhone Spot | | VERIFIED

Hi Christine Thank you for your review. I'm sorry to hear that you have not received the handset that you want. May you confirm your order ID so that I can investigate your issue for you? Kind Regards James| The Phonespot Customer Support
400 characters

195 other reviews of The Phone Spot