The Phone Spot

4.00 stars

177 Reviews

Broadband silhouette


Georgina's complaint against The Phone Spot

Georgina Tate


[LAPSED] Misleading sales

Complaint against The Phone Spot

I recently ordered an upgrade through The Phone Spot. Today, I received my first bill after the upgrade took place. I was puzzled to see that the bill was significantly more expensive than expected. After investigating, I see that the salesperson failed to inform me of VAT costs which are added on top of the price of my plan. I took this plan because it was cheaper than my previous plan and I asked the salesperson repeatedly if this would be the final price I would pay, to which he replied yes. In fact I'm paying £5 more every month. This is unacceptable and I feel the salesperson was irresponsible and misleading.

  • supporters 0

Lapsed. Georgina has not responded in 90 days

  • Comments (1)

Charlotte Ellix | | VERIFIED

Hello Georgina, Thanks for your feedback. I’m sorry to hear about the situation and would like to discuss this with you further. If you wish to make a complaint please call customer service on 01509 618 593 . Chris | The Phone Spot Customer Support team
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