The Phone Spot

4.00 stars

196 Reviews

Broadband silhouette


Kim's complaint against The Phone Spot



[LAPSED] Missold and unable to contact

Complaint against The Phone Spot

I was told I could upgrade to an iPhone 7 free of charge and the bill would be £48 a month. When I received my bill there was a VAT charge of £10. I struggled to contact them as there was no number on any emails. I tried to call o2 but my password had been changed and not by me so my phone was disabled. When I got through to phone spot (number found on here) the guy said I needed to remember the password and speak to o2 as they are charging me. I CANT GET THROUGH! and phone spot set up the contract!!! Then when I said I wanted to make a complaint as they weren't helping me I was told it was pointless as the managers wont do anything about it!!!! I COULD SCREAM! I now have 2 phone contracts at £58 PER MONTH THAT I CANT AFFORD!!!

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Lapsed. Kim has not responded in 90 days

  • Comments (1)

ThePhone Spot | | VERIFIED

Hello Kim Thanks for providing me with your feedback on your experiences with ourselves, customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. All our tariffs include VAT so this needs to be investigated. Please call our customer service team on 01509 618 593 and we can look into your account again. Thanks for taking the time to
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