The Phone Spot

4.00 stars

176 Reviews

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Alyson's complaint against The Phone Spot

Alyson Hunter

19/10/2017

[RESPONDED] Need to get in touch and can't

Complaint against The Phone Spot

I was contacted a couple of weeks ago about upgrading my phone - I was unwell at the time and also it was a very bad line and I felt very pressurised to take up their offer. I was given a customer service number and was told I could contact them if I had problems or changed my mind and I have been trying now for over a week and cannot get in touch !! I do not want the upgrade and want to notify them of the at decision but how can I do this when it is impossible to get in touch with them

  • supporters 0

The Phone Spot has responded

  • Comments (3)

Charlotte Ellix | | VERIFIED

Hello Alyson, We’re unable to cancel anything without going through security. If you wish to cancel please call our customer service team on 01509 618 593 and we will be happy to help. Ryan | The Phone Spot Customer Support team

Alyson Hunter | | VERIFIED

The problem was I have tried continually for nearly 2 weeks to phone that number and never been able to get through (I have been put on hold every time and sorry hang up after about 20 mins !!!) Is there a way I can arrange a call off them - this needs sorted immediately as the phone I don't want has been despatched so I only have limited time to return and cancel it)

Charlotte Ellix | | VERIFIED

Hello Alyson, Thanks for your feedback. Sorry to hear you’re having issues contacting us. If you still wish to speak to us, please call our customer service team on 01509 618 593. Roshni | The Phone Spot Customer Support team
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