The Phone Spot

4.00 stars

196 Reviews

Broadband silhouette

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Carol's complaint against The Phone Spot

Carol O'Shea

07/10/2017

[RESPONDED] No further contact after phone call

Complaint against The Phone Spot

I received a phone call from The Phone Spot on about the 1st October about a phone upgrade due on Oct 7th with CPW. I agreed a sim only deal on a rolling monthly basis, and was assured I'd be able to keep my phone number. I was told that I'd receive a confirmation email and a new sim would be posted out to me. I have not received any further contact from the company (or the sim) and when I called their customer service line today, I discovered that they do not work weekends. I'm worried my phone is going to go off today (the 7th) and would like to cancel the contract and go with CPW - what do I do?

  • supporters 0

The Phone Spot has responded

  • Comments (2)

ThePhone Spot | | VERIFIED

Hello Carol, We’re unable to cancel anything without going through security. If you wish to cancel please call our customer service team on 01509 618 593. Ryan | The Phone Spot Customer Support team

Carol O'Shea | | VERIFIED

Hi, I've since received a confirmation email, plus notification that my order is on its way. I'll stick with it now - but some earlier communication would have been appreciated. Thanks for your response. Carol.
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