The Phone Spot

4.00 stars

196 Reviews

Broadband silhouette

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Katy's complaint against The Phone Spot

Katy Sambrook

06/12/2016

[LAPSED] Order

Complaint against The Phone Spot

Cancelled an order and am still receiving notifications saying my order is being processed. Cannot contact the company as they don't answer the phone.

  • supporters 0

Lapsed. Katy has not responded in 90 days

  • Comments (3)

ThePhone Spot | | VERIFIED

Hello Katy, Thanks for your feedback. Sorry to hear you’re having issues contacting us. If you still wish to speak to us, please call our customer service team on 01509 618 593. Chris | The Phone Spot Customer Support team

Katy Sambrook | | VERIFIED

I have spoken to your team and they confirmed they would email confirmation that my order has been cancelled. I have not received this and when I went into upgrade my phone your company has put something on the system blocking me from doing so. Please please please help me - this is so unfair and it will cost me another monthly charge because of your error.

ThePhone Spot | | VERIFIED

Hello Katy, Thanks for your reply. Sorry to hear your issue has still not been resolved. Please call our customer service team on 01509 618 593 to get this matter resolved. Chris | The Phone Spot Customer Support team
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