The Phone Spot

4.00 stars

176 Reviews

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Alvaro's complaint against The Phone Spot

Alvaro Pietchak

04/12/2017

[RESPONDED] order/contract made without my authorization

Complaint against The Phone Spot

In November I received a call from someone who said was from Carphone Warehouse and wanted to give me some upgrade offers. However in the conversation later on said is from an authorized Carphone Warehouse third party, by the name The Phone Spot. I proceed with the conversation because he had all my details and gave me confidence to be genuine third party.  I asked them to send the details of the deal to my email address and if I was interested I'd phone them back. But for my surprise I received an email last Saturday saying my order was approved and an IPhone 8 is going to be delivered to me. Today I phoned the number provided for customer services to cancel this unauthorized order/delivery but it was answered by answering machine telling me they were very busy and my call will be answered in 15 minutes. But I was held for more than 30 minutes and no one answered the phone. I tried it for a couple times more without success.

  • supporters 0

The Phone Spot has responded

  • Comments (2)

Charlotte Ellix | | VERIFIED

Hello Alvaro, Thanks for your feedback. I apologise for the circumstances relating to your order. We understand your concerns and would like to investigate this further. If you wish to discuss this further please call customer service on 01509 618 593 Roshni | The Phone Spot Customer Support team

Alvaro Pietchak | | VERIFIED

I contacted them. Waiting for a solution in 48 hours. I'll let you know if will be a good one.
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