The Phone Spot

4.00 stars

195 Reviews

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Shaun's complaint against The Phone Spot

Shaun McVeigh

25/04/2019

Poor service

Complaint against The Phone Spot

My partner got a phone call when she was nearing the end of her contract about an upgrade. The salesman on the phone was very pushy about her taking out a certain phone saying it was a much better phone than the one she currently uses, he told her that if she didn't like the phone she could send it back free of charge. The phone arrived and it was very basic and bog standard and was probably lower spec than the one she has. When she rang about returning the phone, they told her she had been emailed the returns label which she never was. 3 phone calls later they tell her that the courier can't pick it up in our location even though they delivered it. And now she has to go to the post office and pay for the return herself. Terrible service, wouldn't recommend to anyone.

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