The Phone Spot

I have rang on numerous occasions was told I would receive an email regarding returning a mobile that I didn’t want I tried to cancel this before it was even sent out and was told I couldn’t, after numerous phone calls I was told that they don’t send emails regarding a link to return the phone and was given an address a month later the last complaint number is same as the last few iv been charged for this phone and havnt even opened it I never had any problem with phone spot before and I’m very disappointed I left numerous emails and nothing was ever returned.