The Phone Spot

4.00 stars

196 Reviews

Broadband silhouette


Sarah's complaint against The Phone Spot

Sarah Cross


[LAPSED] SIM only deal

Complaint against The Phone Spot

I was contacted my a man claiming to be from CPW on behalf of o2 as my phone was up for renewal. He said the best SIM only deal for what I was looking for was £20 monthly. After speaking with him I recieved a text from The Phone Spot confirming my SIM! I am not happy that I have been sold something under pretence. Not only that, I looked on o2s website and I can get a better deal for the same price! I called their customer service team within an hour of his call, to be told I had to speak with returns or exchanges which is closed after 6pm! I work everyday until 6pm. Sick of being messed around with all different people calling. I thought the new for guidelines was supposed to prevent this?

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Lapsed. Sarah has not responded in 90 days

  • Comments (1)

ThePhone Spot | | VERIFIED

Hello Sarah, Thanks for your feedback. I’m sorry to hear about the situation and would like to discuss this with you further. If you wish to make a complaint please call customer service on 01509 618 593. If you’re unable to call before 6pm on a week day we’d recommend you contact us on Saturday. Chris | The Phone Spot Customer Support team
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