The Phone Spot

4.00 stars

195 Reviews

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Anne's complaint against The Phone Spot

Anne Cassidy

09/05/2019

Terrible company to deal with

Complaint against The Phone Spot

They rang me saying they were from car phone warehouse which was why I had dealt with them. I asked for iPhone 7 but when it came it was iPhone 6. Couldn’t find any corresponding phone number or address to contact them on website. When I eventually got the phone number from contact numbers I had received they were very unhelpful saying I would have to wait maybe a fortnight before they could retrieve the telephone conversation which I had had with them when they sold it to me. They should know the consumer can return the item when it is sold over the phone without having to listen to recorded message. They said I should pay for postage and they would refund it which I had absolutely no faith in and then they said they would send out a label to affix on to package which didn’t come. An absolutely sub standard company which should not be associated with carphone warehouse. Really disappointed in their level of customer service and the reason why they don’t put any contact details on their invoice or make it easy for customers to contact them is because they don’t want you ringing them and they don’t care.

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