The Phone Spot

4.00 stars

196 Reviews

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Julie's complaint against The Phone Spot

Julie Davies

14/11/2017

[LAPSED] Tried to cancel a contract even though i never received the phone because the deal was too much mone

Complaint against The Phone Spot

contract was for 49.99 upgrade so i cancelled it straight away within minutes as i has seen better one else where they offered similiar they took £60 of my money turned out they could only take the orginial deal still had my £60. i refused the phone so it was return to sender on fri 10th nov17 finally got my refund today 14th nov17 after endless phone calls but they refuse to put my tariff back to its orginal contract they say it takes 3-5 working days from today 14thnov17 so i am without a working phone on a tariff i dont want at £49.99 and had cancelled on the 8th nov17 and they wont sort it out for me been on the phone today for 2 hours on my day of got no where ... so angry they are con artists they are quick to put my order through but refuse to update my details with O2 so i can purchase a new phone as my contract has now run out ....

  • supporters 0

Lapsed. Julie has not responded in 90 days

  • Comments (4)

ThePhone Spot | | VERIFIED

Hello Julie, Thanks for your feedback. I apologise for the circumstances relating to your order. We understand your concerns and would like to investigate this further. Please call our customer service team on 01509 618 593 for an update on your outstanding query. Chris | The Phone Spot Customer Support team

Julie Davies | | VERIFIED

That’s a laugh I have spent 2.5 hours yesterday no reply no help I just want my original tariff back to the way it was your customer service is rubbish and very stressful

Julie Davies | | VERIFIED

I was suppose to have a callback never got it you had my money for a week your keeping my tariiff so I can’t change and buy a new phone awful service

ThePhone Spot | | VERIFIED

Hello Julie, If your order has been returned I recommend you allow 5 working days for the number to be made eligible. Once eligible you’ll be kept on the tariff unless you contact O2 and request to be put back onto your previous tariff. If you’d like to discuss this further please call our customer service team on 01509 618 593. Chris | The Phone Spot Customer Support team
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