The Phone Spot

4.00 stars

178 Reviews

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elaine's complaint against The Phone Spot

elaine honey

08/05/2018

[LAPSED] wrong phone received

Complaint against The Phone Spot

I was phoned regarding upgrade.was told they were the carphone warehouse.i have been with them many years.always 02.was told they would send a nokia 8.received a nokia 3.rang the distributor as wrong phone.told a number to ring.rung them they said I would not get a nokia8 for up grade.i have told them to listen to recorded phone call and ring me back or send email to clarify what was said to me. as yet not heard anything.have received several calls from this firm still wanting to upgrade my phone not aware I am disgusted and waiting to hear from a manager regarding there actions. BEWARE OF THIS COMPANY.

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Lapsed. elaine has not responded in 90 days

  • Comments (1)

ThePhone Spot | | VERIFIED

Hello Elaine, Thanks for your feedback. I apologise for the circumstances relating to your order. We understand your concerns and would like to investigate this further. Please call our customer service team on 01509 618 593 to discuss this further. Roshni | The Phone Spot Customer Support team
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