Guardian Angel PC Support

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Graham's complaint against Guardian Angel PC Support

Graham Clark

26/06/2016

Failure to Rectify Problem

Complaint against Guardian Angel PC Support

Contacted the organisation to repair computer WHEA Uncorrectable Error (Blue Screen) and was informed that they had the expertise and professional personnel to successfully diagnose and repair the problem. On completion of the job, I was charged £60 (inclusive of VAT). Within 1 hour of returning home, the same Blue Screen appeared and, over a three day period, has appeared on four occasions. It is quite obvious that their has been an incorrect diagnosis, for which I have paid £60.

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