SPTWO LTD

4.00 stars

11 Reviews

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Rebecca's complaint against SPTWO LTD

Rebecca potter

06/11/2016

[RESPONDED] SPTWO scam

Complaint against SPTWO LTD

We have just discovered that my 16 year old daughter has been charged £4.75 every week since 24/7/16 by SPTwo via her phone contract. She has no knowledge of signing up to this and we do not know what it is for. I have contacted EE who told me that this is a common scam and can happen if you inadvertently click on a pop up. I think it is disgusting and demand that my daughter is refunded in full. I also worry how many other people are being ripped off in this way and intend to take this up with ofcom. I await a reply from SPTwo

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SPTWO LTD has responded

  • Comments (1)

Customer Service | | VERIFIED

Dear Ms Potter, any charges on the bill can only be incurred as a result of interaction between the mobile phone and one of our services, if you would like us to look into this further for you please get in touch with our Customer Service Team via [email protected] or 0330 134 0183. Kind Regards SPTwo
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