Virgin Media

1.00 stars

229 Reviews

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Stephanie's complaint against Virgin Media

Stephanie Merrick

20/06/2019

Damage compensation

Complaint against Virgin Media

On moving house and taking virgin with me they came round before i moved in to prepare for installation. Now as i keep being told this is procedure but i don't think anyone should be going onto a property that i hadn't even got the keys for to proceed with any work. On this day they pulled up half the patio and didn't lay it properly. As this was a rented house the landlord was tempted to not let us move in because of the damage!! They took the fee off my moving house bill ( I phoned them to take it off) and after nagging for nearly 2 months someone turned up with no notice to fix it. I have asked virgin what i am entitled to for all the trouble they have caused and they said nothing because it's [email protected]! They caused so much stress and they just wiped it under the carpet!!!!!!

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