Virgin Media

1.00 stars

229 Reviews

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andrew's complaint against Virgin Media

andrew godfrey

15/01/2015

Virgin charge twice for monthly tarrif, no reply to email asking why using their own site form!!

Complaint against Virgin Media

I have been charged my monthly tarrif twice in the month of december, bill dated 25/12/2014, I used virgin's own form on their website two days ago to ask why and have not even had a coutesy response, their customer phone line is always apparently dealing with an unusual amount of calls and takes an age to get through to someone who cant understand you. I would like to be refunded for the additional tarrif that month (£37.96), this isnt the first time Ive had this problem with virgin.

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