Virgin Media

1.00 stars

229 Reviews

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Rita's complaint against Virgin Media

Rita Gupta

06/02/2015

Virgin charges 68 pounds for 'Directory Inquiry' call

Complaint against Virgin Media

I have never used this service on my mobile and was not even aware it existed any longer. Virgin insist a 20 minute call was made to Directory Inquiry for which they have charged me 68 pounds. Attempted to question the validity of this charge but they refuse to answer my e-mails or follow up my phone calls. Hit a dead wall ! Any suggestions welcome.

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