Virgin Media

1.00 stars

215 Reviews

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Alice's complaint against Virgin Media

Alice Pattison

18/05/2015

Virgin Media Salesman lied to get a sale

Complaint against Virgin Media

Back in December we looked at taking out Virgin Media Broadband. We knew we'd be moving to Manchester City Centre in the new year and so asked the guy (Simon) when he came round to check we could get Virgin Media if we'd be able to transfer it when we moved, he said it would be a problem and that they covered Manchester.We've now moved, and couldn't transfer it and have been charged disconnection fees of £123.44.We wouldn't have taken out the service if we knew we couldn't transfer it,but we trusted Simon's word. Moving house is expensive enough without this added expense.

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