Vodafone

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Vivien's complaint against Vodafone

Vivien Honey

23/04/2017

[LAPSED] 118118 excessive charge on my mobile (Vodafone A/c)

Complaint against Vodafone

I have been charged for a number enquirey via 118118. I asked the operator how much I would be charged and was quoted a figure of £3-something. So I was alarmed to find that my Vodafone bill was was charged £27.47 for what was at most a 5 minute enquirery! But how they justify that length of time I do not know! Do I now need to sort this with Vodafone or 118118 ?

  • supporters 0

Lapsed. Vivien has not responded in 90 days

  • Comments (3)

Phil Wilson | | VERIFIED

Hi Vivien, So we can take a further look into your account, please contact our team via Live Chat here: vodafone.uk/2c2Y1uD Thanks

Vivien Honey | | VERIFIED

User Responded via private message

Phil Wilson | | VERIFIED

The link above will allow our team to take a look into this for you Vivien. Thanks
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