Vodafone

4.00 stars

422 Reviews

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Rebecca's complaint against Vodafone

Rebecca White

19/12/2017

[LAPSED] 5 days and a bill of £99.00

Complaint against Vodafone

I unknowingly went over my inclusive Bundle minutes (apparently!) I normally use around 250-300 minutes a month however Vodaphone have said that I used an extra 180 minutes last month so now have to pay £99 for the extra 180 minutes that I have used! I received no message to say I had gone over my minutes and it's very strange that I've never used this amount of minutes in the past! I have three babies, 1 year old twins and a 2 and a half year old, I work three days a week and pay nearly £900 a month in childcare fees-we don't get any Government help or family help. Now I've been given a huge bill the week before Christmas. I feel Vodaphone on this occasion could have shown some compassion, it no way costs them 55p a minute for my call. I understand they need to make some profit but this price is ludicrous, especially as I already pay £38 a month contract with them.

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Lapsed. Rebecca has not responded in 90 days

  • Comments (1)

Lee Saunders | | VERIFIED

Hi Rebecca, So we can check your account, email us via this form: https://www.vodafone.co.uk/contact-form/ To access it, just copy and paste the link above into your web browser and enter the code WRT135. Once sent, you'll receive an automated reply with a reference number. Post it on here and I'll check I've received it. Kind regards, Lee Vodafone Social Media
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