Vodafone

4.00 stars

426 Reviews

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Victoria's complaint against Vodafone

Victoria OSBORNE

15/03/2017

[RESPONDED] Account closure procedure

Complaint against Vodafone

No notification via email or mail of late charges applied with interest added, no access to closed account, chat option useless. Intervention via Credit Expert. 90 days later account settled. Beware: numerous ex-Vodafone customers have tales of woe due to the company's inability to communicate with customers and restrictive access to billing systems. I am relieved to have taken my mobile business elsewhere and a huge thank you to BBC R4 You & Yours consumer programme to alerting me to the problem of Vodafone's dubious practice, in my opinion, of applying interest to closed accounts without informing customers.

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Vodafone has responded

  • Comments (2)

Phil Wilson | | VERIFIED

Hi Victoria, We again apologise for any problems you've previously encountered. We wish you all the best with your new provider. Thanks

Phil Wilson | | VERIFIED

Hi Victoria, We again apologise for any problems you've previously encountered. We wish you all the best with your new provider. Thanks
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