Vodafone

4.00 stars

426 Reviews

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HON CHIU's complaint against Vodafone

HON CHIU YU

04/09/2015

[LAPSED] clarification of upgrading

Complaint against Vodafone

Under my account I have two mobiles one ending 291 and the otherr ending 502. Previously both were on sim only package i.e. 300minutes 250mb. I think the 291 was £9 and 502 was £7. something monthly. On the 4th of August I have contacted your upgrade dept. and upgraded 291 to 600minutes and 1GB package at £14/month. I have also been promised 2 months discount. The mobile ending 502 remained unchange because it's for my wife for emegency use only. Today I have received a bill for £40.77. Upon checking my account I have realised both 291 and 502 are on 600minutes 1 Gb package and on top of that my plan charge is £23.87 for 291 and £16.48 for 502 which baffles me. I have tried to contact bill enquiry a few times today but couldn't get through. During the month of August I must rung 191 at least 8 time to clarify the situation because I have been getting confused information when I checked the bundles for both phones and everytime I was assured and confirmed of my upgrade request. Please help and rectify the situation. I have been a loyal customer with Vodafone for many years. Please advise Thanking you

  • supporters 0

Lapsed. HON CHIU has not responded in 90 days

  • Comments (1)

Phil Wilson | | VERIFIED

Hi, We’d like to apologise for the delay in our response. We hope the issue you originally raised has been sorted within this time. If you still require assistance, please contact our Social Media team on Twitter (@VodafoneUKhelp) or on Facebook (@vodafoneUK). Many thanks, VodafoneUK
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