Vodafone

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426 Reviews

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Jeanette's complaint against Vodafone

Jeanette Kendrick

09/05/2017

[LAPSED] Constant and long standing complaint and billing issues

Complaint against Vodafone

I am writing to complain about an issue regarding Mobile with Vodafone. I have already raised the issue with this organisation and it has not been resolved to my satisfaction in the several months since I first contacted them. I have now exhausted their complaints procedure. This is my issue: Constant billing issues and disgraceful customer services, there was a technical issue with my bill and there is a constant pending transaction for £22 on the account, i have been promised the refund for £22 be back in my account 6 times now since jan 2016 when i originally opened the complaint and also been promised a further £50 refund as a goodwill gesture and still not done. i have seems of chat transcripts discussing this with staff and failed promise after promise since January 2016. This is how I would like it to be resolved: correct constant billing issues and refund the £72 promised and also i want compensation for the amount of time i have spent wasted on failed promises. As I am sure you understand, my overall experience has been extremely frustrating, and I am after a reasonable and fair response from Vodafone.

  • supporters 0

Lapsed. Jeanette has not responded in 90 days

  • Comments (3)

Phil Wilson | | VERIFIED

Hi Jeanette, So we can help with this, please email our Social Media team directly here: http://vdfn.co/E195 Once done, we'll be in touch to help as soon as possible. Thanks, VodafoneUK

Jeanette Kendrick | | VERIFIED

User Responded via private message

Phil Wilson | | VERIFIED

I've just checked the link myself Jeanette, and seems to be working fine. What issue is the link having?
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