Vodafone

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Ashleigh's complaint against Vodafone

Ashleigh Cutts

04/09/2017

[RESPONDED] Contract not cancelled when it should have been

Complaint against Vodafone

I rung Vodafone to cancel my contract on the 21st of February and was told that it had been cancelled and that I would be charged one last bill. The contract was in fact never cancelled at all and I have been billed every month since. Since noticing I am still being billed I have rung Vodafone who confirmed my contract should have been cancelled on the 21st of February and that they will now cancel it but are refusing to refund ANY money to me as they are stating I called voicemail.

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Vodafone has responded

  • Comments (1)

Lee Saunders | | VERIFIED

Hi Ashleigh, If you still need help with this, email us via this form: https://www.vodafone.co.uk/contact-form/ To access it, just copy and paste the link above into your web browser and enter the code WRT135. Once sent, you'll receive an automated reply with a reference number. Post it on here and I'll check I've received it. Kind regards, Lee Vodafone Social Media
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