Vodafone

4.00 stars

426 Reviews

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CRAIG's complaint against Vodafone

CRAIG GILLIES

15/11/2017

[LAPSED] data allowance

Complaint against Vodafone

hello . I am with Vodafone and have been with them for about 3 years now, I pay between £46.00 and £56.00 for unlimited text,600 min and 12 gig of data for a 2 year contract I am writing to make a formal complaint but don't seem to be getting anywhere and now it looks like i'm going to get penalised with a county court judgement against my name when i'm slowly starting to get back on track with my finances. I was billed in November for £198.00 for exceeding my data allowance by 6 gig , the issue is I was not informed about billing until I checked my bank and noticed they had taken the money and put me in severe hardship ie well overdrawn . they said they sent me multiple text messages to inform me but I only received them after I made a complaint at the local" joke shop" sorry Vodafone store . I made a live chat to try and resolve the issue and several no many complaints on the phone the next day someone had refunded the£198.00 now they have stopped my service and threatened me with court proceedings unless I pay my bill i'm quite happy to pay my monthly charge I signed up for but not direct debit as now I don't trust them with my bank details unless they decided to take other random figures from my account help me unsure where to go or if im flogging a dead horse

  • supporters 0

Lapsed. CRAIG has not responded in 90 days

  • Comments (2)

Lee Saunders | | VERIFIED

Hi Craig, So we can investigate this further, email us via this form: https://www.vodafone.co.uk/contact-form/ To access it, just copy and paste the link above into your web browser and enter the code WRT135. Once sent, you'll receive an automated reply with a reference number. Post it on here and I'll check I've received it. Kind regards, Lee Vodafone Social Media

Lee Saunders | | VERIFIED

Hi Craig, So we can investigate this further, email us via this form: https://www.vodafone.co.uk/contact-form/ To access it, just copy and paste the link above into your web browser and enter the code WRT135. Once sent, you'll receive an automated reply with a reference number. Post it on here and I'll check I've received it. Kind regards, Lee Vodafone Social Media
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