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Kim's complaint against Vodafone
Complaint against Vodafone
I have been declined a mortgage due to my credit account with vodafone. I have now settled the account but is still showing as missed payments on my credit file. I applied for a mortgage in Feb 17 and due to being declined i checkex my credit file. To my horror i had 12 months of missed payments with vodafone however was still able to use my mobile phone. I had no idea that the payments wer not being taken from my account. I called them and asked why i had not been notified and they accepted no responsibility. I have made regular payments since feb 17 and it shows up as late payment every month. I get no answers when making contact and am getting nowhere with it.
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Lee Saunders | | VERIFIED