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Kim's complaint against Vodafone

Kim Stewart


[LAPSED] Delinquent

Complaint against Vodafone

I have been declined a mortgage due to my credit account with vodafone. I have now settled the account but is still showing as missed payments on my credit file. I applied for a mortgage in Feb 17 and due to being declined i checkex my credit file. To my horror i had 12 months of missed payments with vodafone however was still able to use my mobile phone. I had no idea that the payments wer not being taken from my account. I called them and asked why i had not been notified and they accepted no responsibility. I have made regular payments since feb 17 and it shows up as late payment every month. I get no answers when making contact and am getting nowhere with it.

  • supporters 0

Lapsed. Kim has not responded in 90 days

  • Comments (1)

Lee Saunders | | VERIFIED

Hi Kim, So I can investigate this further, email me via this form: https://www.vodafone.co.uk/contact-form/ To access it, just copy and paste the link above into your web browser and enter the code WRT135. Once sent, you'll receive an automated reply with a reference number. Post it on here and I'll check I've received it. Kind regards, Lee Vodafone Social Media
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