Vodafone

4.00 stars

426 Reviews

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Kazi's complaint against Vodafone

Kazi Hassan

23/11/2015

It's been 14days I upgraded my handset still haven't recived it and the order is still open .

Complaint against Vodafone

1. Terrible service . After upgraded my contract it's been 14 days still haven't receive my handset . 2. Spoke to at least more than 20 people at customer service still couldn't sort out my problem . All of them told me the order is open and they will push it to superuser to confirm the order but no progress . Order is still open . I also recived many text messages that my order is push through to the superuser to sort out my problem with in 48 hours. But many 48 hours gone by but nothing done . Also given the order number by sending text messages but my Order is still open. 3. Also found out I have been charged £5 extra every month for entertainment package for last 2 years which should be free with my contract . Still waiting for that refund . But no response either. 4. Also given wrong information by the costumer service team many times .

  • supporters 0

Vodafone failed to resolve this complaint

  • Comments (2)

Kazi Hassan | | VERIFIED

Still haven't recived my handset . Everytime I call they come up with the same answer my order is still open . No resonse by voda phone on this site either . I don't know what to do ? 😔

Kazi Hassan | | VERIFIED

So far Spoke to at least more than 30 people at customer service still couldn't sort out my problem . All of them told me the order is open and they will push it to superuser to confirm the order but no progress . Order is still open . I also recived many text messages that my order is push through to the superuser to sort out my problem with in 48 hours. But many 48 hours gone by but nothing done . Also given the order number by sending text messages but my Order is still open.
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