Vodafone

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Yuen Ting's complaint against Vodafone

Yuen Ting Suri

27/04/2017

[RESPONDED] No response

Complaint against Vodafone

I have made a complaint about being disconnected at least once a month for the past 6 months due to an outstanding balance on one of my multiple profiles (which is due to your system error). I only have one number and one account and should only have one bill. The problem seem to be resolved for now as I haven't been disconnected yet however I request a refund of the past 6 months line rental, why should I pay for a service I haven't received? I emailed this previously and my request has been ignored and I am yet to receive a reply.

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Vodafone has responded

  • Comments (1)

Phil Wilson | | VERIFIED

Hi Yuen, Please email our Social Media team here: http://vdfn.co/W165 so we can take a look into this for you. Thanks, VodafoneUK
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