Vodafone

4.00 stars

426 Reviews

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Edith's complaint against Vodafone

Edith Robertson

20/07/2015

[LAPSED] Rubbish service

Complaint against Vodafone

someone at Vodafone deactivated my phone almost 3months ago by error , I called them everyday only to be given promises they couldn't keep , wait 24hrs, wait 48hrs, this went on for weeks and weeks until finally they set me free from my contract, (having been with Vodafone for around 20yrs) they then gave me a pac code to keep my same number, now I'm with Three network and still waiting on Vodafone to release the information to Three, the Three network has emailed them and are now still waiting for this file , in the meantime I cannot receive calls from friends and family who are on a different network and I am losing patience with the whole situation, Vodafone was supposed to contact me regarding compensation, which they have never done and Three have asked me to contact them to rush this file along , but to call them would cost a fortune as you are on the phone for forever with them and I cannot seem to find an email address for them . In the past I have been quite happy with Vodafone , but now after the promises, lies and guarantees, not to mention the stress and strain of it all , I am totally going crazy , it is unacceptable behaviour from them , not to mention unacceptable service, hope you can help me with this issue, thank you ,

  • supporters 0

Lapsed. Edith has not responded in 90 days

  • Comments (2)

Phil Wilson | | VERIFIED

Hi, We’d like to apologise for the delay in our response. We hope the issue you originally raised has been sorted within this time. If you still require assistance, please contact our Social Media team on Twitter (@VodafoneUKhelp) or on Facebook (@vodafoneUK). Many thanks, VodafoneUK

Phil Wilson | | VERIFIED

Hi, We’d like to apologise for the delay in our response. We hope the issue you originally raised has been sorted within this time. If you still require assistance, please contact our Social Media team on Twitter (@VodafoneUKhelp) or on Facebook (@vodafoneUK). Many thanks, VodafoneUK
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