Plusnet

2.00 stars

34 Reviews

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Luke's complaint against Plusnet

Luke Myers

18/03/2015

Delays with Plusnet home move, most disinterested customer service team i've ever dealt with!

Complaint against Plusnet

I recently moved to a new flat, I feel it's important to say that this new flat is only upstairs from my previous! I arranged my broadband homemove with Plusnet, 2 weeks on, still no internet! Latest date given is almost 3 weeks after move. As part of the home move I had to sign a new 2 year contract to 'cover the costs', and I was told I would get a refund for any downtime. As someone who works from home regularly, up to 3 weeks without internet and a mere refund is simply not enough, all calls to Customer service were met by very disinterested staff, who showed no desire to go above and beyond to help!

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