Sky

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Anselm's complaint against Sky

Anselm Dale

11/01/2016

As part of my order for a Sky package one of the benefits , a Samsung Galaxy tab 4 this I never got

Complaint against Sky

I have rang them several times on a premium rate number over the last 7 months I have been told that this offer was not on the table at the time of my order & to send them proof, an e-mail address was given to me for me to send the " order complete " e-mail that was sent to me the e-mail could not be sent it kept bouncing back to me I rang again & was told by the person that this enquiry was in his name now & that he would resolve the issue , & to save me calling the premium rate number he would contact me by my e-mail address , he never did

  • supporters 0

Sky failed to resolve this complaint

  • Comments (6)

Alastair Hosie | | VERIFIED

If you have a complaint with a Sky product or service, please call us on 03442 411 653 with your account details, we will be happy to discuss further. If you'd prefer to chat online visit our 'Contact Us' page https://contactus.sky.com/uk/make-a-complaint Do not share any account or personal details on any public forums. For more information about how Sky handles complaints click here http://help.sky.com/articles/sky-customer-complaints-code-of-practice. We look forward to hearing from you.

Alastair Hosie | | VERIFIED

If you have a complaint with a Sky product or service, please call us on 03442 411 653 with your account details, we will be happy to discuss further. If you'd prefer to chat online visit our 'Contact Us' page https://contactus.sky.com/uk/make-a-complaint Do not share any account or personal details on any public forums. For more information about how Sky handles complaints click here http://help.sky.com/articles/sky-customer-complaints-code-of-practice. We look forward to hearing from you.

Alastair Hosie | | VERIFIED

If you have a complaint with a Sky product or service, please call us on 03442 411 653 with your account details, we will be happy to discuss further. If you'd prefer to chat online visit our 'Contact Us' page https://contactus.sky.com/uk/make-a-complaint Do not share any account or personal details on any public forums. For more information about how Sky handles complaints click here http://help.sky.com/articles/sky-customer-complaints-code-of-practice. We look forward to hearing from you.

Anselm Dale | | VERIFIED

User Responded via private message

Anselm Dale | | VERIFIED

my complaint is clear you have not honoured the package that was presented to me back in June 2015

Anselm Dale | | VERIFIED

the same post was received from sky stating that I should call them or chat on line , my response would not go through , this is my response : my complaint is clear you have not honoured the package that was presented to me back in June 2015
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