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Alison's complaint against Sky

Alison Jones

06/11/2016

[LAPSED] Charged Premium Rate for telephone call

Complaint against Sky

I googled sky customer services on my iPhone to get the number to call them as my landline phone was not receiving incoming calls. I then used my parents telephone to ring Sky as my mobile free minutes were nearly up. I hadn't realised this was a premium rate telephone number until I received the bill for over £140.00 which I was gobsmacked with as I hadn't even known premium calls to Sky even existed. They informed me that a number of customers had informed them of this problem which I then told them they should have informed all their customers to watch out for this. I was extremely disappointed in Sky when they said there was nothing they could do about this and suggested I contacted yourself.

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Lapsed. Alison has not responded in 90 days

  • Comments (1)

Alastair Hosie | | VERIFIED

If you have a complaint with a Sky product or service, call us on 03442 411 653 or visit our 'Contact Us' page https://contactus.sky.com/uk/make-a-complaint Do not share any account or personal details on public forums. For more information about how Sky handles complaints click here http://help.sky.com/articles/sky-customer-complaints-code-of-practice. We look forward to hearing from you.
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