Sky

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Adela's complaint against Sky

Adela Campean

28/12/2015

i've signed for a type of contract and for certain dates to fix it and sky didn't respect none of it

Complaint against Sky

On 14th of Dec I made a contract for internet, I gave my full and right address, and they said my router will be send my mail and a guy will come on 29th to fix the cable in. On the 24th i call the call center because still my router was not delivered. They said it was the wrong address in their system, but i gave the good one because i already received a letter conforming my contract and the dates. They said it is fixed now and i will receive the router. On 27th they called back saying that the type of internet that i've signed and pay for is not available at my address so we have to change it, but the router still not came and the day for set up was moved for 13th of Ja

  • supporters 0

Sky failed to resolve this complaint

  • Comments (13)

Alastair Hosie | | VERIFIED

If you have a complaint with a Sky product or service, please call us on 03442 411 653 with your account details, we will be happy to discuss further. If you'd prefer to chat online visit our 'Contact Us' page https://contactus.sky.com/uk/make-a-complaint Do not share any account or personal details on any public forums. For more information about how Sky handles complaints click here http://help.sky.com/articles/sky-customer-complaints-code-of-practice. We look forward to hearing from you.

Alastair Hosie | | VERIFIED

If you have a complaint with a Sky product or service, please call us on 03442 411 653 with your account details, we will be happy to discuss further. If you'd prefer to chat online visit our 'Contact Us' page on Sky.com - make-a-complaint Do not share any account or personal details on any public forums. For more information about how Sky handles complaints click here http://help.sky.com/articles/sky-customer-complaints-code-of-practice. We look forward to hearing from you.

Alastair Hosie | | VERIFIED

If you have a complaint with a Sky product or service, please call us on 03442 411 653 with your account details, we will be happy to discuss further. If you'd prefer to chat online visit our 'Contact Us' page on Sky.com - make-a-complaint Do not share any account or personal details on any public forums. For more information about how Sky handles complaints please refer to our complaints code of practice accessible on Sky.com We look forward to hearing from you.

Alastair Hosie | | VERIFIED

If you have a complaint with a Sky product or service, please call us on 03442 411 653 with your account details, we will be happy to discuss further. If you'd prefer to chat online visit our 'Contact Us' page on Sky.com - make-a-complaint Do not share any account or personal details on any public forums. For more information about how Sky handles complaints please refer to our complaints code of practice accessible on Sky.com We look forward to hearing from you.

Alastair Hosie | | VERIFIED

If you have a complaint with a Sky product or service, please call us on 03442 411 653 with your account details, we will be happy to discuss further. If you'd prefer to chat online visit our 'Contact Us' page on Sky.com Do not share any account or personal details on any public forums. For more information about how Sky handles complaints please refer to our Complaints Code of Practice. We look forward to hearing from you.

Alastair Hosie | | VERIFIED

If you have a complaint with a Sky product or service, please call us on 03442 411 653 with your account details, we will be happy to discuss further. If you'd prefer to chat online visit our 'Contact Us' page on Sky.com Do not share any account or personal details on any public forums. For more information about how Sky handles complaints please refer to our Complaints Code of Practice. We look forward to hearing from you.

Alastair Hosie | | VERIFIED

If you have a complaint with a Sky product or service, please call us on 03442 411 653 with your account details, we will be happy to discuss further. If you'd prefer to chat online visit our 'Contact Us' page on Sky.com Do not share any account or personal details on any public forums. For more information about how Sky handles complaints please refer to our Complaints Code of Practice. We look forward to hearing from you.

Alastair Hosie | | VERIFIED

If you have a complaint with a Sky product or service, please call us on 03442 411 653 with your account details, we will be happy to discuss further. If you'd prefer to chat online visit our 'Contact Us' page on Sky.com Do not share any account or personal details on any public forums. For more information about how Sky handles complaints please refer to our Complaints Code of Practice. We look forward to hearing from you.

Adela Campean | | VERIFIED

For the first contract I gave to Sky 35£, they said it can not be installed at my address, for the second contract I gave Sky 20£, then I gave up and close it, so, in total I gave to Sky 55£. Now they said by mail they will send me back only 50£, but the girl at the phone said I will have 55£. Where are my 5£??? Sky still has to give me back 5£!!!

Adela Campean | | VERIFIED

User Responded via private message

Adela Campean | | VERIFIED

For the first contract I gave to Sky 35£, they said it can not be installed at my address, for the second contract I gave Sky 20£, then I gave up and close it, so, in total I gave to Sky 55£. Now they said by mail they will send me back only 50£, but the girl at the phone said I will have 55£. Where are my 5£??? Sky still has to give me back 5£!!!

Adela Campean | | VERIFIED

User Responded via private message

Adela Campean | | VERIFIED

For the first contract I gave to Sky 35£, they said it can not be installed at my address, for the second contract I gave Sky 20£, then I gave up and close it, so, in total I gave to Sky 55£. Now they said by mail they will send me back only 50£, but the girl at the phone said I will have 55£. Where are my 5£??? Sky still has to give me back 5£!!!
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