Sky

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Peter's complaint against Sky

Peter Larsen

18/01/2018

[LAPSED] Returning customer issues

Complaint against Sky

I cancelled all contracts with Sky in Feb 2017. Due to pressure from my wife I mistakenly agreed to rejoin in December 2017 via a lengthy sales call. A specific package (Variety bundle) was selected including Kids Channels and the contract agreed, installation was not available for 6 weeks. Finally at installation my wife was charged an unpublished and unexplained charge of £25 and we have been set up on the Entertainment bundle. Without any notice or my agreement Sky have amended my contract and agreed service detrimentally. If I now want access to the kids channels I have to pay an additional £5 per month - thus my contract is £115 more expensive than I was sold and agreed before I’d even been provided service. During the installation process Sky took payment and discussed the account details with a non account holder with no security checks, breaching DPA. I have tried to complain but unable to get through by phone or Live Chat, Sky Help on Twitter refuse to acknowledge or resolve the complaint. I have even attempted contact direct with Alastair Hosie with no response. Perhaps he will deem to respond to the breaches in his compliance function via this medium.

  • supporters 0

Lapsed. Peter has not responded in 90 days

  • Comments (1)

Alastair Hosie | | VERIFIED

If you have a complaint with a Sky product or service, call us on 03442 411 653 or visit our 'Contact Us' page https://contactus.sky.com/uk/make-a-complaint Do not share any account or personal details on public forums. For more information about how Sky handles complaints click here http://help.sky.com/articles/sky-customer-complaints-code-of-practice. We look forward to hearing from you.
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